Terms of Service
These Terms and Conditions govern your use of the website www.newlightnaturalhealth.com.au and the services and opinions provided by New Light Natural Health. By accessing or using our Website, you agree to be bound by this Agreement.
1. Services Provided
New Light Natural Health provides Naturopathy services, including but not limited to consultations, herbal and nutritional prescriptions and dietary and lifestyle advice. These services are provided for informational and health-related purposes. The contents of this website are for informational purposes only and do not render specific medical advice, opinion, diagnosis, or treatment.
The information provided through this website should not be used for diagnosing or treating a health problem or disease. If you have or suspect you may have a medical problem, you should consult your appropriate healthcare provider. Please be aware that the information provided is general in nature and is not a substitute for a personalised consultation and treatment. If required, please book a 1:1 consultation for advice specific to your individual circumstances.
2. Booking and Payment
Bookings: You can make appointments for our services through the Website or by contacting us directly. By booking a service, you agree to the terms outlined in this Agreement.
Payment: All payments for services must be made in full at the time of the service, unless otherwise agreed with payment methods including bank card, cash or bank transfer. Please contact us at newlightnaturalhealth@gmail.com to book your appointment, if you prefer to avoid payment fees and pay with a direct bank transfer or cash, or cards such as Afterpay Plus.
3. Cancellations and Refunds
Cancellations: You must notify us at least 24 hours prior to your scheduled appointment to avoid a cancellation fee. Cancellations made after this period may incur a charge of up to 50% of the service fee. We like to be supportive and flexible as situations do arise. However, we commit to room hire fees and other subscriptions in order to bring our best services to you.
Refunds: Refunds are generally not provided for services once they have been rendered. However, in the event of an error on our part, we may offer a refund at our discretion.
4. Health Disclaimer
Our services are complementary to, but not a substitute for medical care. We recommend that you consult with your doctor or other qualified health professional before making any health-related decisions. Naturopaths in Australia do not diagnose medical conditions or prescribe pharmaceutical drugs. Please discuss with your medical practitioner that you are seeing a naturopath for support specific for your condition/s. Always check with your medical professional before making significant changes to your diet or physical activity.
We do not take responsibility for any supplements or dietary and physical activity that are not prescribed by us.
5. Privacy
By using our Website and services, you consent to the collection, use, and disclosure of your personal information. We respect and value the privacy of everyone who visits our site and uses our services, and will only collect and use information in ways that are lawful and useful to you and in a manner consistent with your rights under the law.
6. Modifications
We reserve the right to update, modify, or change these Terms and Conditions at any time. Changes will be posted on the Website with an updated effective date.
7. Governing Law
These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes shall be resolved in the courts of Queensland.
If you have any questions or concerns about these Terms and Conditions, please contact us at: newlightnaturalhealth@gmail.com
Updated February 2025.